A crash course in Phone VoIP for your business

Fri June 5th 2015

A Phone VoIP set-up can make a big difference to your business. It can save you money on calls, help you and your staff work more efficiently, and even improve your customer service. Here's how.

How does it work?

VoIP uses your internet connection to make phone calls, rather than the outdated copper network. This doesn't mean you have to use your computer microphone or an online calling programme. You can use a handheld phone as usual. In fact, our systems aren't tied to any one type of phone so you may be able to integrate your current handsets into the new system.

Also, despite the fact that you're using your internet connection, it won't affect other internet use. You'll still be able to work online while you're on the phone.

Is VoIP expensive?

For the average business, switching to a VoIP system means drastically reducing your phone bill. Using the internet, rather than the traditional phone network, reduces the cost of calling and lets you integrate landlines and cellphones into one system.

You can also get a great selection of features that your current landlines just can't support. Multiple lines, call management, video conferencing, extension menus, call queuing – these are all options that could improve customer service and make your business more efficient.

Is it reliable?

A VoIP phone system offers similar reliability to a traditional set up. That means you don't need to worry about the system crashing, voicemail going astray, or customers being unable to get through to your business.

In fact, because the system is integrated into your desktop computer, VoIP lets you keep tabs on phone calls throughout your business in real time – which makes it less likely for issues to slip through the cracks.

Will it work for my business?

Whether you have one office or many, five staff or forty five, a phone VoIP system can change the way you do business.

For a business with many staff spread across multiple offices, a VoIP system can make communication and consistent customer service cheaper and easier to manage.

If you've only got a couple of staff members, VoIP can still help – making your business look more professional with call management options and reception programme, and making calls cheaper overall.

Find out more about how VoIP works now.