Call Center Management

Larger organisations have special needs around management of call queues and monitoring the people on the phones.

3CX features in this area include

• Advanced Real time Queue Statistics
• Advanced Agent Statistics
• Wallboards
• Call Back Feature
• SLA Alerts
• Listen In
• Listen and Whisper
• Barge In

Let us talk you through how we have implemented this for other customers and how we can improve the operation of your call centre.