Call Center Management
Larger organisations have special needs around management of call queues and monitoring the people on the phones.
3CX features in this area include
- Advanced Real time Queue Statistics
- Advanced Agent Statistics
- Call Back Feature
- SLA Alerts
- Listen In
- Listen and Whisper
- Barge In
Let us talk you through how we have implemented this for other customers and how we can improve the operation of your call centre.